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The NerdLoop

Shipping policy

Last updated: 25 September 2026

At TheNerdLoop, we work to get your order packed securely and on its way as quickly as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Where We Ship

We currently ship orders across India.

Availability of delivery may depend on the serviceability of your PIN code and the courier partners available for your location.

If your location is not serviceable, we will contact you regarding the available options.

2. Shipping Charges

A shipping charge may apply to your order depending on the order value, delivery location, promotional offer, and shipping option available at checkout.

The applicable shipping charge will be displayed before you complete your purchase.

Unless specifically stated otherwise during a promotion or at checkout, our standard shipping charge is ₹100 per order.

3. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders containing personalized or customized products may require additional processing time because production begins according to the customization details supplied by the customer.

Processing time does not include the shipping transit period.

4. Estimated Delivery

Once dispatched, orders are generally delivered within approximately 3–7 business days, depending on the destination, courier service, weather, logistics conditions, and other factors outside our control.

Estimated delivery timelines are not guaranteed delivery dates.

Remote locations, difficult-to-service PIN codes, public holidays, peak shopping periods, and unforeseen logistics disruptions may require additional time.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication channel.

Tracking information may take some time to become active after the courier receives the shipment.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at checkout.

This includes:

  • Full name

  • Complete delivery address

  • PIN code

  • Mobile number

  • Any relevant landmark or delivery instructions

TheNerdLoop is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.

If a shipment is returned to us because the address was incorrect, the recipient was unavailable after repeated delivery attempts, or the shipment was otherwise undeliverable for reasons attributable to the customer, additional shipping charges may apply for re-delivery.

7. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Strikes or labour disruptions

  • Public holidays

  • High-volume periods

  • Government restrictions

  • Courier operational issues

  • Incorrect or incomplete delivery information

Such delays do not automatically qualify an order for cancellation or refund.

If a shipment appears significantly delayed or lost, please contact us so that we can investigate it with the relevant courier partner.

8. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition of the package before opening it where reasonably possible.

If the product inside is damaged, contact us within 48 hours of delivery and provide photographs or video evidence of the package and product.

Please refer to our Refund & Return Policy for further information.

9. Partial or Missing Orders

If your package arrives with an item missing, contact us within 48 hours of delivery with your order number and relevant photographs or videos.

We will investigate the issue and provide an appropriate resolution where the issue is verified.

10. International Shipping

Unless explicitly stated otherwise at checkout, TheNerdLoop currently does not offer international shipping. 

If international shipping becomes available, separate shipping charges, delivery timelines, customs duties, taxes, and import requirements may apply.

11. Contact Us

For questions regarding an order or shipment, contact:

TheNerdLoop
Email: thenerdloop@gmail.com 

Please include your order number whenever contacting us about an existing order.