Refund & Return Policy

Last updated: 25 September 2026

At TheNerdLoop, every order is prepared with care. Because many of our products are collectible, limited, personalized, or made specifically for you, we have a few conditions around returns and refunds.

Please read this policy carefully before placing an order.

1. Damaged, Defective, or Incorrect Products

If your order arrives:

• Damaged during transit

• Defective or materially damaged

• Different from the product you ordered

• Missing an item from your order

please contact us as soon as possible and within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, where applicable

• A continuous unboxing video, where available

We may request additional information if necessary to assess the issue.

If the issue is verified, we may offer one of the following remedies, at our discretion and subject to applicable law:

• Replacement of the affected product

• Replacement of the affected component

• Refund of the affected product
  

2. Change of Mind

We currently do not accept returns solely because you have changed your mind, ordered the wrong product, or no longer want the item.

Please review the product description, images, specifications, and customization information carefully before placing your order.

3. Personalized and Customized Products

Products that are personalized, customized, or produced according to information supplied by the customer are not eligible for return, cancellation, or refund once production has commenced, except where:

• The product is defective;

• The product arrives damaged;

• The product materially differs from the approved customization;

• The wrong product or customization was supplied by TheNerdLoop

Customers are responsible for ensuring that names, text, images, instructions, and other customization information supplied to TheNerdLoop are accurate.

4. Product-Specific Conditions

Certain products may have additional return or exchange conditions stated on their individual product pages.

Where a product-specific policy conflicts with this policy, the product-specific policy will apply to the extent permitted by applicable law.

5. Items That Cannot Be Returned

Unless required otherwise by applicable law, the following are generally not eligible for return due to change of mind:

• Personalized or customized products

• Products produced specifically according to customer instructions

• Products that have been used, altered, damaged, or modified after delivery

• Products returned without prior approval from TheNerdLoop

• Products returned after the applicable reporting period

6. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

Once initiated by us, the time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

We will communicate the relevant refund status where appropriate.

7. Shipping Charges

Where a return or replacement is approved because the product was damaged, defective, or incorrectly supplied by TheNerdLoop, we will determine the appropriate shipping reimbursement or replacement arrangement.

Returns requested for reasons not covered by this policy may be refused.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, production, personalization, packaging, or shipment.

Customized products may be non-cancellable once production has started.

9. How to Request a Return or Refund

Please contact us at:

thenerdloop@gmail.com

Include:

• Order number

• Name used for the order

• Reason for the request

• Relevant photographs or videos

• Any other information requested by our support team

Please do not ship products back to us without receiving return instructions from TheNerdLoop.

10. Policy Changes

We may update this Refund & Return Policy from time to time. The latest version published on our website will apply to orders placed after the effective date of the updated policy.

11. Contact

TheNerdLoop
Email: [support email]
Address: [return/business address]